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Client onboarding checklist for law firms

Client intake is where risk management starts: conflict checks, limitation periods, engagement terms. This checklist structures it before any substantive conversation happens.

  1. Client full legal name and contact details
  2. Individual or entity (name, type, registration)
  3. General nature of the matter
  4. Opposing / related parties (for conflict check)
  5. Pending deadlines, court dates, limitation periods
  6. Previous attorneys on this matter
  7. Desired outcome
  8. Existing documents or evidence (list + attach)
  9. Source: how they found the firm
  10. Urgency factors (injunction, arrest, eviction)
  11. Preferred language and communication channel
  12. Engagement letter signed; retainer paid
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